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leftSupporting Hands

About us:

 


What we do:


Support in Hand provides Home Support, Cleaning and Property Care services to you in your own home, we deliver this service throughout Norwich and parts of  South Norfolk.  

 

Our aim is to provide a service, focusing on you as a person to meet your needs in a flexible and professional way to support you in your own home environment. 

 

Our services are available to adults with a supporting need as well as busy professionals.

 

We value and recognise each individuals uniqueness and their rights to choice and in doing so deliver the highest quality of support and domestic cleaning, tailored to each individuals needs, preferences and abilities.

 

Our Team:


Our team, has a collective 26 years experience of working with people in the community and in residential/reablement settings in the following fields:

  • Elderly People

  • Physical Disabilities

  • Learning Difficulties

  • Professional people


We collectively hold numerous support, care and domestic related qualifications which includes an NVQ 4 Registered Managers award. We also have many years experience in customer service whilst working in the public/private sectors in a variety of roles.

 

All members of our team are fully vetted and have completed our rigorous recruitment process to give you peace of mind that they are fully trustworthy.

 

We value our staff and in doing so provide a supportive and encouraging environment for them to work in.

 

Consultation:

Prior to the commencement of your service a member of our team will visit you to agree the service that you require from us.  During this visit an agreement will be made on the specific service that you require, the start date and how long the visit/visits will be.  In addition we will discuss how much you will be charged for the service and how your payments are made.

 

Our Standards:


We monitor the service we provide regularly and encourage feedback from our clients to ensure that the service we deliver continues to be of a high standard and continues to meet peoples needs.

 

If a client should have any compliments or concerns about the service they receive from us, we encourage them to contact us on 01953 604766 or supportinhand@aol.com where we will ensure any issues are dealt with immediately.






Support in Hand is a member of the Norfolk Trusted Trader scheme. In partnership with Referenceline, Norfolk Trusted Trader offers independent dispute resolution through Ombudsman Services. We will endeavour to resolve any customer disputes fully and fairly through our own internal processes. In the event of a complaint not being resolved we will write a final letter to you called a ‘deadlock’ letter. This letter signals that we have reached the end of our internal complaints procedure and that you may now progress your issues to Ombudsman Services. You can also contact Ombudsman Services if you have not received a deadlock letter within eight weeks of your complaint. The contact details are:

Ombudsman Services

Greenalls Avenue

Warrington

WA4 6HL

Telephone: 0333 300 1620

Website: www.ombudsman-services.org

 


 


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